FAQ
Are your pieces handmade?
Yes. Studio Henbane pieces are created in small batches or individually by hand and often incorporate raw natural components and materials. Variations in texture, finish, color, and form are considered part of the character of handmade work.
Does Studio Henbane prioritize ethical or sustainable sourcing?
Studio Henbane values thoughtful sourcing practices and intentionally seeks materials, suppliers, and production methods that align with sustainability, small-scale craft, and ethical purchasing whenever possible.
We prioritize working with independent makers, small businesses, artisan suppliers, and Indigenous-owned or community-rooted vendors when materials and sourcing availability allow.
Because many works incorporate handmade, found, or naturally variable materials, sourcing may evolve over time; however, we remain committed to making conscious and informed choices that support craftsmanship, material longevity, and responsible creative practice.
Will my item look exactly like the photographs?
Due to the handmade nature of our work and the use of natural or variable materials, slight differences may occur between pieces. Lighting and screen settings may also affect how colors appear digitally.
How long does shipping take?
Orders are typically processed within 3–5 business days unless otherwise noted on the product listing.
Shipping timelines vary depending on destination and carrier conditions. Tracking information will be provided once your order has shipped.
Do you accept returns or exchanges?
Return or exchange requests may be submitted within 14 days of delivery.
Please contact us to request a return or exchange.
Additional details can be found on our Shipping & Returns page.
Do you offer custom or commissioned work?
Select custom projects or limited commissions may be accepted depending on availability and scope.
Contact Studio Henbane to inquire about custom projects.
How should I care for my jewelry?
To preserve the finish and longevity of handmade jewelry:
- Avoid prolonged exposure to water or moisture
- Store pieces in a dry location
- Avoid contact with perfumes, oils, or harsh chemicals
- Handle delicate woven or fiber elements gently
- Additional care information may be included with your order.
Do you ship internationally?
International shipping availability may vary depending on location and product type.
Customers are responsible for any customs fees, import duties, or taxes required by their destination country.
Are digital downloads refundable?
Due to the nature of digital products, digital downloads and printable items are non-refundable once files have been delivered or accessed.
Questions
Please contact us with any questions or inquiries.
